Business Etiquette

What is Etiquette? The Foundation of Professional Behavior

In simple terms, etiquette is a set of rules for good behavior that distinguishes human beings from animals. It’s the code of personal behavior that is expected and accepted in a polite society.

As a social animal, it’s essential for a person to behave in an appropriate, socially responsible way. Etiquette guides how you should talk, walk, and interact with others.

Why Do We Need Etiquette?

• It Makes a Good First Impression: The way you interact with superiors, colleagues, and friends speaks volumes about your personality and upbringing.

• It Earns You Respect: People are drawn to individuals who know how to behave. It makes you a cultured individual who leaves a positive mark.

• It Builds Trust: Etiquette inculcates a feeling of trust and loyalty. It shows you are mature, responsible, and value your relationships.

👔 What is Business Etiquette?

Business etiquette is a set of professional manners required in a workplace or business setting. It involves treating coworkers, superiors, and customers with respect and courtesy to create a pleasant and productive environment.

It is the very foundation of corporate culture. A company’s culture can’t exist without etiquette. It helps build strong relationships, fosters better communication, and builds loyalty—all of which are vital for business success.

10 Essential Rules of Business Etiquette for Students

Here are the key principles of professional behavior that every BBA and MBA student should master.

1. Be Punctual

In the business world, “five minutes early is late.” Always arrive on time for meetings, work, and professional events. Being punctual shows you respect other people’s time, which is a valuable commodity.

2. Dress Appropriately

Your appearance is the first thing people notice. Follow the company’s dress code.

• Clothing should always be clean, pressed, and professional.

• A good rule to follow is: “Dress for the job you want, not the job you have.”

3. Speak Kindly and Professionally

Your words have a huge impact.

• Be Polite: Always use “please,” “thank you,” and greet your co-workers.

• Mind Your Mouth: Never use vulgar language, swear words, or judgmental language in a professional setting.

• Avoid Gossip: Spreading rumors is childish and has no place in the workplace. People remember who spreads gossip.

4. Master Digital Etiquette (Email & Social Media)

📧 Email Etiquette

• Clear Subject: Always use a clear and concise subject line.

• Polite Greetings: Start with a proper greeting (e.g., “Dear Mr. Sharma,” or “Hello Riya,”) and full name.

• Be Brief: Keep paragraphs short (2-3 sentences) and get to the point.

• Acknowledge Promptly: Try to acknowledge every email you receive, even if it’s just to say, “I’ve received this and will get back to you.”

• Professional Signature: Include your full name, designation (or “BBA/MBA Student”), and contact details.

📱 Social Media Etiquette

• Be Polite: When representing your company, always be polite, even when handling negative comments.

• Don’t Tarnish Rivals: Never post negative remarks about competitors.

• Use Emojis Wisely: Use smileys and other emojis judiciously. Avoid using “Angry” or “Laugh” reactions on serious customer comments.

5. Be Present and Listen Actively

When you are in a conversation or meeting, be fully engaged.

• Show Interest: Maintain friendly eye contact and listen. Don’t play on your phone or computer.

• Don’t Interrupt: Interrupting sends the message that your thoughts are more important. Let the other person finish speaking.

6. Watch Your Body Language

Your non-verbal cues matter.

• Handshake: In the Western world, a firm, quick handshake is the standard professional greeting.

• Personal Space: Be mindful of personal space. Avoid hugs or other forms of affection that are out of place in the workplace.

7. Introduce Yourself and Others

If you’re in a situation where people may not know you, introduce yourself with your name and position. If you are with a new colleague, take the time to introduce them to others. It’s a key part of networking and making people feel comfortable.

8. Follow Meeting & Visitor Etiquette

Meeting Etiquette

• Always bring a notepad and pen to jot down important points.

• Listen to what others have to say before you speak.

• Arrive prepared and on time.

Visitor Etiquette

• Treat all visitors with respect, whether it’s the CEO, a client, or the mailman.

• Make visitors feel welcome by offering them a seat or a drink of water.

9. Practice Good Workplace Etiquette

• Be Tidy: Keep your workspace clean.

• Respect Shared Spaces: Leave common areas (like the kitchen or bathroom) clean and tidy.

• Be a Team Player: Create an atmosphere of confidence where employees can share views openly. Don’t allow personal disputes to erupt at work.

10. Mind Your Table and Food Etiquette

This is especially important at business parties, lunches, or in the office breakroom.

• Eating: Don’t make noise while eating.

• Group Meals: Don’t leave the table until everyone has finished eating.

• Office Food: Avoid bringing particularly strong-smelling (malodorous) foods to the office.

• Business Parties: If you attend an after-hours work event, do not drink too much alcohol. Always RSVP to an invitation, whether you plan to attend or not.

To conclude, etiquette transforms you from just a person into a true professional or gentleman/lady.